This Shipping & Delivery Policy applies to all orders placed on https://forestassamteas.com and is applicable to both B2C (retail customers) and B2B (business / wholesale customers). By placing an order on our website, you agree to the terms mentioned below.
Shipping Coverage Forest Assam Tea’s offers delivery across all India.
We ship our products to most serviceable PIN codes through trusted courier and logistics partners.
Order Processing Time
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- B2B orders may require additional processing time depending on order volume and verification.
Delivery Time
- Estimated delivery time ranges between 3–10 business days, depending on the delivery location.
- Remote or non-metro locations may take additional time.
- Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
- Shipping charges may vary based on location, order value, and order weight.
Shipping charges once paid are non-refundable.
Dispatch & Tracking
- Once the order is dispatched, tracking details will be shared via email, SMS, or WhatsApp.
- Customers are advised to track their shipment using the provided tracking link.
Delivery Conditions
- Orders will be delivered to the address provided at the time of checkout.
- Please ensure that the shipping address, phone number, and PIN code are accurate and verifiable.
- Forest Assam Tea’s reserves the right to cancel or hold shipment if the provided address is incorrect, incomplete, unverified, or unreachable.
- Forest Assam Tea’s will not be responsible for delays, cancellations, or non-delivery due to incorrect or incomplete address details.
Unsuccessful Delivery Attempts
- If delivery fails due to customer unavailability, incorrect address, or refusal to accept the parcel, the order may be returned to origin.
- In such cases, re-shipping or refund (if any) will be handled as per our Return & Refund Policy.
B2B Shipping Terms
- B2B orders may be shipped via courier or transport services depending on order size.
- Risk and responsibility may transfer upon dispatch unless otherwise agreed in writing.
- Any special delivery arrangements must be discussed and confirmed prior to dispatch.
Damaged or Tampered Packages
- If you receive a package that appears damaged or tampered with, please do not accept delivery.
- If accepted, the issue must be reported within 24 hours of delivery with proper photo or video proof.
Force Majeure Forest Assam Tea’s shall not be liable for delays or failure in delivery due to events beyond our control, including but not limited to natural disasters, strikes, lockdowns, or government restrictions.
Contact Information For any shipping or delivery-related queries, please contact:
Forest Assam Tea’s Address: 3rd Floor, Krystal Avenue CHS, A32, 4th Cross Rd, Swami Samarth Nagar, Lokhandwala Complex, Andheri West, Mumbai, Maharashtra 400053 Phone: +91 72087 37559 Email: forestassamtea@gmail.com
Policy Acceptance By placing an order on forestassamteas.com, you confirm that you have read, understood, and agreed to this Shipping & Delivery Policy.
